Shipping policy
Shipping Policy
Last Updated: August 23, 2026
At Calmori Pet Co., we aim to make every order simple and stress-free from checkout to delivery.
Shipping to the United States
We currently ship to customers within the United States.
We offer FREE Standard Shipping on orders shipped to the United States unless otherwise stated at checkout.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Orders placed on weekends or public holidays may begin processing on the next business day.
Estimated Delivery Time
Standard shipping typically takes approximately 5–10 business days after processing.
Although most orders arrive within this timeframe, occasional delays may result in delivery taking up to approximately 15 business days.
Delivery times are estimates and are not guaranteed.
Carrier delays, customs procedures, severe weather, public holidays, unusually high shipping volumes, transportation disruptions or other circumstances outside our reasonable control may affect delivery times.
International Fulfillment
Calmori Pet Co. works with third-party fulfillment and logistics partners to deliver products to our customers.
Depending on the product and available fulfillment location, your order may ship from a facility located outside the United States.
As a result:
- shipping origin may vary;
- carrier information may vary between orders; and
- products from the same order may occasionally arrive in separate packages.
Regardless of fulfillment location, Calmori Pet Co. remains your point of contact for your order and customer support.
Tracking Your Order
When tracking is available, tracking information will be sent to the email address provided during checkout.
Please allow some time after shipment for tracking information to become active. Carrier systems may take 24–72 hours to display the first tracking update.
If your tracking information has not updated for an extended period, please contact us and we will review the shipment.
Shipping Address
Please review your shipping address carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible at:
support@calmoripetco.com
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Customers are responsible for providing a complete and accurate delivery address.
Additional shipping costs or delivery issues caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Lost Packages
If you believe your order has been lost in transit, please contact us with your order number and relevant tracking information.
We will investigate the shipment with the applicable fulfillment or logistics provider and work toward an appropriate resolution.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
- your order number;
- a description of the issue; and
- photographs of the product and packaging where relevant.
Depending on the circumstances, we may provide a replacement, refund, reshipment or another appropriate resolution.
Your mandatory consumer rights remain unaffected.
Multiple Packages
Products within the same order may occasionally be fulfilled from different locations.
For this reason, an order containing multiple products may arrive in more than one package and on different dates.
You will not be charged additional shipping fees by Calmori Pet Co. solely because an order is shipped in multiple packages.
Customs and Import Processing
International fulfillment may occasionally involve customs or import processing.
Any applicable taxes, duties or other charges will be handled in accordance with applicable law and the information presented during the purchasing process.
Customs procedures may occasionally extend delivery times.
Returns
Please do not send returns to our legal or contact address unless we specifically instruct you to do so.
Return procedures and any applicable return address may vary depending on the product and fulfillment arrangement.
Customers wishing to make a return should first review our Return & Refund Policy and contact us for return instructions.
Delivery Issues
If tracking shows your package as delivered but you cannot locate it, we recommend first:
- checking around the delivery location;
- checking with household members or neighbors; and
- allowing a short period in case the carrier marked the package delivered before completing final delivery.
If the package still cannot be located, contact us and we will review the situation.
Questions About Your Order
For questions regarding shipping, tracking or an existing order, please contact:
Calmori Pet Co.
Email: support@calmoripetco.com
Phone: +90 530 292 6524
Please include your order number whenever possible so we can assist you more efficiently.